Text & page updates
Keep services, prices, opening information and team details current. I can also add new pages using the existing website’s layout and styling.
Website & content support
Website support.
Keep your business moving.
Website support that keeps your content current and your next steps clear. Get help with page updates, products, troubleshooting and ongoing improvements to the website you already have.
Work directly with GlennWest Midlands basedSupporting businesses UK-wide
Built around your business
Website support for everyday improvements.
Running a business leaves little time for the website jobs that accumulate in the background. A service description goes out of date, a new image needs adding or a form does not seem to be working. Small gaps can make a good website feel neglected.
I help with the everyday changes and the improvements you have been meaning to make. You can ask for a defined one-off job or discuss recurring support around the amount of work your site needs.
You work directly with me by email. I’m based in the West Midlands and support businesses across the UK, including those using WordPress, Shopify, Magento and GoDaddy, subject to reviewing the setup.
How I can help
The everyday jobs.
The worthwhile improvements.
Support starts with a clear list of tasks. We agree the priorities, access, costs and approval process before work begins.
Images, documents & galleries
Add fresh project photos, replace tired images, organise galleries and upload documents. Media can be resized and compressed so updates do not add unnecessary weight.
Articles & content publishing
I can format and publish supplied articles, news and case studies, including headings, relevant links and image descriptions. Writing or substantial editing is agreed separately.
Shop & product changes
Product descriptions, images, collections and promotional content can be updated on supported stores. Larger catalogue imports or integrations are scoped as separate work.
Checks & troubleshooting
Investigate broken links, layout problems and form issues. Technical fixes, updates or maintenance tasks are planned around the platform and the risks involved.
Usability & ongoing improvement
Refine menus, calls to action and page layouts as the business changes. I can help turn a long wish list into a manageable order of work.
Update · Check · Improve
A practical approach
One job, a short list
or a regular helping hand.
A one-off task is useful when you know exactly what needs changing. Recurring support can suit businesses that regularly publish content, update products or need someone familiar with the site.
We agree what support covers and how requests are handled. That includes any planned maintenance, backups, reporting, response expectations and the time available for changes. There is no assumed round-the-clock emergency service.
If a website needs more substantial work, I explain the options and quote for it separately. You can decide whether to repair, improve or rebuild with a clearer understanding of the trade-offs.
Explore WordPress developmentWorking together
A clear process.
From the first email.
We agree the work and keep the next step clear. No technical brief is needed to start the conversation.
01
Share the task list
Email the website address and the changes you need. Screenshots and page links help identify the right places.
02
Agree the priorities
I review the setup and clarify what can be done, what access is needed and what the work will cost.
03
Make & review changes
I complete the agreed tasks, use appropriate checks and give you an opportunity to review relevant content changes.
04
Keep a clear next step
I confirm what has been done and flag anything that needs your input or a separate piece of work.
Before we begin
Support that is agreed.
Rather than assumed.
One-off and recurring work is scoped around your website. Hosting support, paid software, emergency work, major repairs and new features are included only where agreed. For changes that could affect the site, we discuss backups and a suitable testing approach first.
A useful first email
Send the website address and a numbered list of changes, with the final text or images where available. Mention important dates and which tasks matter most. Please leave passwords out of your initial email.
hello@glennfreeman.co.ukUseful answers
A little more clarity
before you enquire.
Have a different question? Tell me what you need help with and I’ll point you towards the next step.
Ask me a questionDo I need a monthly support package?
No. You can ask about a defined one-off task. If your website needs regular attention, we can discuss a recurring arrangement with an agreed scope and availability.
Can you support a website you did not build?
Yes, subject to reviewing the platform, existing customisations and available access. I will explain any restrictions before taking on the work.
Can you write content as well as upload it?
I can help organise, edit and improve website content. The amount of writing and any subject research are agreed in the quote. You review and approve the business information before it is published.
Are plugin updates and backups included?
They can be included in an agreed maintenance scope for a suitable website. They are not automatically part of every content request. We clarify responsibility and the testing approach first.
How quickly can you make a change?
It depends on the task and current availability. Tell me your deadline when you enquire and I will confirm what is realistic before agreeing the work.
My website is down. Can you help?
You can email me the details and I will confirm whether I can assist. If it appears to be a hosting outage, your hosting provider may be the quickest first contact. I do not advertise guaranteed 24-hour emergency cover.
You might also need
Help with the
connected pieces.
Explore all services Your next step
What’s on your
website to-do list?
Send me the website address and the updates you have in mind. We can turn the list into a practical next step.